GIAF 2021 COVID-19 Safety Information & Booking FAQ

11 July 2021

The team at Galway International Arts Festival would like to reassure you that, just like last year's festival, all events in our 2021 programme will be compliant with current government public health guidelines in order to protect the health and safety of patrons, artists, staff, crew and volunteers.

Please note that this page will be updated throughout the summer as the situation evolves.

The following measures will be in place at Galway International Arts Festival 2021 events:

  • Contact tracing
  • Restricted capacity in each venue in line with government guidelines
  • An increased and enhanced cleaning regime
  • Contactless ticketing
  • Social-distanced queueing and social-distanced seating arrangements (currently 2m)
  • Extensive COVID-19 signage
  • Hand sanitiser dispensers at entrances and exits
  • PPE protocols at public-facing desks and wearing of visors/face masks
  • One-way systems
  • Managed bathroom queuing
  • Capacity limit on stage numbers and in all backstage rooms

We ask that you carefully read GIAF signage at events, observe guidelines and follow staff instructions with regard to public health measures. Government guideline state that you must wear a face mask to all indoor events. If you have any mobility issues, please contact us in advance so that we can plan for your attendance.

Your health and that of our artists, staff and volunteers are of paramount importance so if you are feeling unwell on the day of an event, we ask that you stay at home for your safety and that of others.

GIAF is compliant with the Fáilte Ireland Covid Safety Charter and is committed to following guidelines so that audiences know they are in a safe place.

Below you will find some useful information. If you have any other questions or concerns, please do not hesitate to contact us at boxoffice@giaf.ie.

PLANNING YOUR VISIT

How can I book tickets?
GIAF 2021 tickets go on sale Friday 16 July at 10am. You can book tickets for all ticketed events from the event page on giaf.ie.

Due to social distancing requirements, a some events are restricted to bookings of two persons only. If this is the case for an event, further information can be found on the relevant event page.

How will I get my tickets?

To reduce the risk of the spread of COVID-19, there will be no paper tickets and tickets will not be available for sale on the door. An electronic ticket will be issued at the time of booking. E-tickets can be scanned from your phone at the venue.

What if the event I wish to attend sells out? Will more tickets become available?
Early booking is strongly recommended as the current government restrictions on mass gatherings means capacity at all indoor events is extremely limited. In the event that there is an increase in permissible gatherings over the next number of weeks, a number of tickets may be released in line with government guidance.

Please keep an eye on our website and social media channels for any updates, or sign up to our newsletter here.

Some events are also available to enjoy online from home.

Contact Tracing
An up-to-date contact number must be provided when buying tickets, in order to assist authorities with contact tracing in the event that a confirmed case of COVID-19 arises. This will be shared with our partner venues for the sole purpose of adhering to HSE guidelines on contact tracing.

Can I attend with a group?
Group bookings are facilitated. However, due to social distancing guidelines, we cannot guarantee that patrons will be seated together. Where attending as a group we advise you to create one booking.

For Bedsit, tickets will be sold for one individual or as a group booking only (max 4 tickets per group) to avoid sharing the space with unconnected persons.

Account holders purchasing tickets assume responsibility as the point of contact for all attendees within their booking.

Are refunds available?
Galway International Arts Festival has a no refund or exchange policy on all tickets purchased for the 2021 programme.

However, in light of COVID-19, we ask that if you are feeling unwell or displaying symptoms, that you follow government guidelines and remain at home and self-isolate. In this case, please contact boxoffice@giaf.ie.

If an event is cancelled due to circumstances beyond our control relating to the COVID-19 pandemic, customers will be eligible for a refund in this instance.

Special assistance
If you have any mobility issues, please contact us in advance as we are happy to make accommodations to ensure an optimal experience for you. Email boxoffice@giaf.ie.

ATTENDING EVENTS

Protecting our community from COVID-19 is a shared responsibility. We want you to enjoy your experience and to stay safe. Please follow all government health and safety practices when attending events and please note that you are attending events at your own risk.

**Please ensure you have your emailed PDF ticket on your mobile device ready to present on entry.**

Should I wear a face mask?
In line with HSE guidelines about face coverings in indoor settings, the wearing of face masks is now mandatory and must be worn when attending indoor events in the 2021 programme including the Festival Gallery. See HSE guidelines on wearing masks.

When should I arrive?
For safety, waiting times pre-shows will be limited and we suggest arriving at the venue no earlier than 25 minutes and no later than 10 minutes before the event starts. Latecomers may only be admitted at the discretion of management. In some cases, you may be expected to queue outdoors before accessing the venue so please consider the weather before you travel.

What should I do if I feel unwell?
If you become unwell during an event, please notify a member of Festival staff who will bring you to an isolation area if you are not able to take yourself home safely.