Autumn Edition Safety Information FAQ

9 August 2020

The team at GIAF would like to reassure you that all events in our Autumn Edition programme will be compliant with current government public health guidelines in order to protect the health and safety of patrons, artists, staff, crew and volunteers.

The following measures will be in place.

  • Contact tracin
  • Temperature checks
  • Restricted capacity in each venue in line with government guidelines
  • An increased and enhanced cleaning regime
  • Contactless ticketing
  • Social-distanced queueing and social-distanced seating arrangements (currently 2m)
  • Extensive COVID-19 signage
  • Handsanatiser dispensers at entrances and exits
  • PPE protocols at public-facing desks and wearing of visors/face-masks
  • One-way systems
  • Managed bathroom queuing
  • Capacity limit on stage numbers and in all backstage rooms

We ask that you carefully read GIAF signage at events, observe guidelines and follow staff instructions with regard to public health measures. We recommend that you wear a facemask to all indoor events in this programme and if you have any mobility issues, please contact us in advance so that we can plan for your attendance.

Your health and that of our artists, staff and volunteers are of paramount importance so if you are feeling unwell on the day of an event, we ask that you stay at home for your safety and that of others.

GIAF is compliant with the Fáilte Ireland Covid Safety Charter and is committed to following guidelines so that audiences know they are in a safe place.

Below you will find some useful information. If you have any other questions or concerns, please do not hesitate to contact us at boxoffice@giaf.ie.

PLANNING YOUR VISIT

How can I book tickets?
Entry to the Festival Gallery is free but ticketed to comply with public health and Government guidelines (maximum capacity 50). Pre-book your free ticket here.
Please note that tickets for in-person talks, music, and theatre events are now sold out. Explore online events here.

How will I get my tickets?

To reduce the risk of the spread of COVID-19, there will be no paper tickets and tickets will not be available for sale on the door. An electronic ticket will be issued at the time of booking. E-tickets can be scanned from your phone at the venue.

The event I wish to attend is sold out. Will more tickets become available?
Current government restrictions on mass gatherings means capacity at all indoor events is strictly limited to 50 people. In the event that there is an increase in permissible gatherings over the next number of weeks, a number of tickets may be released in line with government guidance.

Please keep an eye on our website and social media channels for any updates, or sign up to our newsletter here.

Some events are also available to enjoy online from home. See all events here.

Contact Tracing
An up-to-date contact number must be provided when buying tickets, in order to assist authorities with contact tracing in the event that a confirmed case of COVID-19 arises. This will be shared with our partner venues for the sole purpose of adhering to HSE guidelines on contact tracing.

Can I attend with a group?
Group bookings are facilitated. However, due to social distancing guidelines, we cannot guarantee that patrons will be seated together. Where attending as a group we advise you to create one booking.

Tickets for the Changing Room event will be sold as single tickets or as a group booking only (max 4 tickets per group) as this event takes place in a small enclosed space, and to avoid sharing the space with unconnected persons.

Account holders purchasing tickets assume responsibility as the point of contact for all attendees within their booking.

Are refunds available?
Galway International Arts Festival has a no refund or exchange policy on all tickets purchased for the Autumn Edition programme.

However, in light of COVID-19, we ask that if you are feeling unwell or displaying symptoms, that you follow government guidelines and remain at home and self-isolate. In this case, our box office can arrange a refund of your ticket.

If an event is cancelled due to circumstances beyond our control relating to the COVID-19 pandemic, customers will be eligible for a refund in this instance.

Special assistance
If you have any mobility issues, please contact us in advance so that we can plan for your attendance. Email boxoffice@giaf.ie

ATTENDING EVENTS

Being COVID Safe is a shared responsibility. We want you to enjoy your experience and to stay safe. Please follow COVID Safe practices when attending events and please note that you are attending events at your own risk.

**Please ensure you have your emailed PDF ticket on your mobile device ready to present on entry.**

Should I wear a mask?
In line with HSE guidelines about face coverings in indoor settings, the wearing of face masks is now mandatory and must be worn when attending indoor events in the Autumn Edition programme including the Festival Gallery. See HSE guidelines on wearing masks.

When should I arrive?
For safety, waiting times pre-shows will be limited and we suggest arriving at the venue no earlier than 25 minutes and no later than 10 minutes before the event starts. Latecomers may only be admitted at the discretion of management. In some cases, you may be expected to queue outdoors before accessing the venue so please consider the weather before you travel.

What should I do if I feel unwell?
If you become unwell during an event, please notify a member of Festival staff who will bring you to an isolation area if you are not able to take yourself home safely.