Terms & Conditions of Service

Ticketing

Ticketsolve provides the ticketing system for Galway International Arts Festival (GIAF).

Exchanges and Refunds

Once booked, tickets cannot be exchanged or refunded.

Management reserves the right to cancel any performance without prior notice. In this event, tickets may be exchanged or refunded to the face value only from the original point of sale.

Galway International Arts Festival tickets are valid only when issued by an authorised agent. Tickets may not be resold for commercial purposes or at a premium, nor may they be packaged or used for advertising, promotional or other commercial purposes without the prior written consent of GIAF. If a ticket is sold in breach of this condition, the ticket bearer may be refused admission.

Galway International Arts Festival accepts no liability for fraudulent tickets obtained via any service or individual other than Ticketsolve or another Festival-designated entity, including secondhand arrangements, which result in the ticketholder being refused entry.

Fees and Concessions

All ticket prices are inclusive of VAT. There is an online booking fee of €1.50 per ticket when booking online. There is no transaction fee for bookings made by telephone or in person at our Box Office. There is an extra charge of €1.50 per booking for despatching tickets by post.

Senior citizens, full-time students (with appropriate ID) and the unwaged are able to claim concession tickets at a reduced price where available. Please enquire with the Box Office.

Ticket Despatch

In the course of online booking you will be offered the option to have your tickets mailed to you for an additional cost, indicated when the contents of your shopping basket are confirmed.

You may collect your tickets in person if you choose. Tickets are held for collection at the Festival Box Office from the first day of the Festival. Tickets can also be collected at the venue approximately 45 minutes before the performance you have booked for. Only tickets for Festival Big Top shows may be printed at home by the ticket purchaser.

Tickets can only be collected by producing the credit card used to pay for them by the cardholder. Please have your reference number on hand when you collect your tickets, which can be found in your booking confirmation email.

The Galway International Arts Festival Box Office is located in Failte Ireland’s Tourist Office, Forster St, Galway.

The Festival Box Office will open on the first day of the Festival. Box Office opening dates and hours are published in the Festival programme and on the Festival website.

For further information, please email the Festival Box Office at boxoffice@giaf.ie or call the GIAF offices +353 91 509 700.

Events

Latecomers to any Festival event may be asked to wait until a suitable break in the performance before entering the auditorium. If there is no suitable break, latecomers may not be admitted. Management reserves the right to refuse admission where it is deemed in the best interest of the performers and other patrons.

All events taking place in the Festival Big Top are restricted to patrons 16 years of age and older unless accompanied by a ticketed adult.

Although most Galway International Arts Festival venues are fully wheelchair accessible, any accessibility restrictions are noted on the Venues page of the Festival website. If you require disability seating, or to enquire about carer tickets, please call us at the number listed below.

Ticketed Festival events may not be photographed, video recorded, audio recorded or in any way reproduced whether for personal or commercial purposes. Management reserves the right to confiscate any material found to be in violation of this rule.

Ticket holders assume all risk of injury and responsibility for lost, destroyed or stolen property at Festival events and releases promoters from all liability thereafter.

Mobile phones must be switched off during ticketed Festival events so as not to disrupt performances.

The use of CCTV may be employed in the Festival Gallery only, which means your likeness may be recorded upon your visit. This is to ensure the protection of the artwork in this space and is used for no other purposes. CCTV records are destroyed upon the completion of each year’s Festival.

Galway International Arts Festival reserves the right to make alterations to the programme or cast of any Festival event without prior notice. Changes may be made to free outdoor events as per weather restrictions.

Some Festival events may feature content that is unsuitable for young visitors. This information is available on the Festival website. For enquiries regarding an event’s content, please contact us.

Competitions

The Galway International Arts Festival will occasionally offer giveaways as part of competitions run by promoters. By participating, entrants agree to be bound by both the following Galway International Arts Festival terms and conditions and any additional requirements as set out by the specific competition promoter:

  • The prize is not transferable, exchangeable nor redeemable for cash.
  • Except for the items offered in the prize package all expenses are the winner’s sole responsibility.
  • If transport is included in the competition, it is subject to availability and must be taken on the specified dates, with travel to/from the airport the responsibility of the winner.
  • Seating at the specified performance/s will be selected by the Festival where applicable. Please advise if there are any specific access requirements.
  • The winner will be contacted using the details provided. If a winner cannot be contacted within two working days, Galway International Arts Festival reserves the right to redraw the prize.
  • The promoter's decision regarding the winners is final and no correspondence will be entered into regarding this matter.
  • Neither the Festival nor the promoter and its associated agencies & companies shall be liable in any way (including, without limitation, negligence) for any loss or damage whatsoever suffered (including, without limitation, indirect or consequential loss) or for any loss or damage or personal injury suffered or sustained in connection with the promotion except any liability that cannot be excluded by law.

Neither the Festival nor the promoter is liable for any tax implications that may arise as a result of winning.

Galway International Arts Festival reserves the right to make amendments to these Terms & Conditions at any time without notice.